About

About Home Assist.

We manage home incidents from the first phone call to the finished job.

Who we are

A home-assistance and incident-management business

Home Assist Technologies is a South African home-assistance and incident-management business based in Pinelands, Cape Town.

We manage property incidents — plumbing, geysers, electrical and the building damage that follows them — for homeowners, and we manage property claims books for short-term insurers, UMAs, binder holders and brokers.

The operating principle is short: the work must be verified, the certificate must be logged, and the person who did the work must be paid quickly.

The business is moving from a claim-based model to a service-based model, with the loss ratio as the measure.

What we stand for

Three things we do not compromise on

Verification

We check the work, not just the invoice.

Speed of payment

Providers are settled as soon as our principals pay Home Assist, so it is in our own interest to negotiate the fastest terms we can get.

Evidence

Every job carries a retrievable file.

Leadership

Who runs it

Keshan Patel

Founder and Chief Executive

The platform is designed system-first, to embed efficiency for every stakeholder. Lower running costs for a service provider means a more sustainable business, and that means Home Assist keeps long-term partners to grow with.

If you think somebody here could be working better, email me directly.

Email Keshan

Leonie Moses

Customer Success Team Leader

If you did not get the service you needed and your job is live, reach out to Leonie.

Email Leonie

Vimla Govender

Technical Support and Provider Onboarding

For anything technical, or for help onboarding as a new service provider, reach out to Vimla.

Email Vimla

Contact